Consumer say “No”

The grandboy’s started a game whereby he asks us for a choice (“which one do you want, the green one or the big one?”) and after we choose, he pulls this answer out: “Sorry, it’s broken (out of power, someone else is using it, etc)

This means we are expected to choose another one. And another one. And…

Rather than encourage this “computer say ‘no'” mentality I turn this around to give him ownership of the issue.

“I’d like the one I chose.”

“But gwumpa it’s bwoken…”

“I know, you said that. But you also offered it. How are you going to fix it?”

The reports of broken equipment have been slowing down and productivity is up. Huh.