Daily phone calls. Definitely. Without question the best way to ensure that you will have things ‘sorted out’ after the initial email or phone call.
Speaking of emails, don’t email for service, call. Follow up the phone call with an email to yourself and the other party. If email is the only way to get ahold of your service person, ask them to provide a telephone number.
Then call daily, and sometimes twice a day. Take names. The person on the other end of the phone will probably not document the fact that you called.
I called in a service repair on my laptop on the 13th of this month. A mail courier (company to remain nameless for the time being) was supposed to be dispatched the same day to pick up my ailing machine. It’s now 6 days later and still the company hasn’t seen fit to find my address. I lost 2 days because the hardware vendor “didn’t get the order” in the system until I called back to see why the mail courier hadn’t shown up.
Then I emailed my apartment mgmt company to let them know I was planning to leave at month’s end. this was on Tuesday of last week. A rep was going to call me back on Thursday to let me know what the landlord’s response was regarding the request. Today is Monday. I called back to see what’s up and found that the person I spoke with had left the company and had failed to pass on the info.
I know these issues aren’t unique to the UK, but it seems like this is the norm here instead of the exception. A good friend of mine here is battling a utility company and debt collection agency over mistaken identity and we don’t know yet who is winning. So far he seems to have the upper hand but the other side may come back with another collection notice at month’s end.
was shocked at first to see notices at grocery stores and gov’t service counters warning customers that physical abuse of employees was not tolerated by the establishment. Now I understand the reason for the notices… 🙂
I’m not getting violent but I am getting very temperamental and I have a long fuse….!