…this time it’s the customer, not the employee who’s preparing to lose a gasket.
My laptop power supply died this month. It’s not actually the supply that plugs into the wall (I found out after £100 and weeks later) but the part inside the laptop itself.
Called Compaq to ger service. “Not a problem,” they said, “just give us your address and we’ll dispatch a courier tomorrow to come pick it up.”
This was on the 13th of July. Today is the 23rd of July. My laptop is still sitting here sad and neglected. Thank God for internet access from work!
The problem is not with Compaq’s support staff; they’ve done a right bang-up job taking care of me.
The problem is with the “Unidentified Postal Service” (whom shall remain nameless for now) who can’t seem to find the flat. That is kind of silly but what really steams me is that the courier who can’t find the flat isn’t fessing up to that; he or she is simply dropping off the mailing box at some random location and saying that they’ve left the ball in my court.
After three unsuccessful attempts to help the courier company find me, I decided to ask Compaq to change my mailing address to my work location instead. Today is the big test to see if the courier company can find one of the largest companies in this part of London.
And I can’t simply use my own courier company even though I prefer to use a Federally-known company known for its Express service and superior mailing capablities. If I do that my warranty is void. So I’m stuck entrusting my lappy to the Unidentified Postal Service instead. Grrr…